Privacy Policy

1. Introduction

Welcome to cvhack.com ("CVHack," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Services. This policy should be read in conjunction with our Terms and Conditions.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

2.1. Personal Data: Personally identifiable information, such as your name, email address, and demographic information (like age, gender, hometown), that you voluntarily give to us when you register for an account or use certain features of the Services, such as creating a CV or cover letter.

2.2. User Content: Information you provide when you create, upload, or use our CV/resume and cover letter builders and evaluation tools, including details about your work experience, education, skills, and other professional or personal information included in your documents.

2.3. Financial Data: Data related to your purchases, such as information needed to process payments for Credits. Note: We typically use third-party payment processors (e.g., Stripe, PayPal) and do not store your full credit card number ourselves. We may store transaction IDs and purchase history.

2.4. Derivative Data: Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Services.

2.5. Data from AI Interactions: When you use features powered by artificial intelligence (AI), we collect the inputs you provide and the outputs generated to provide the service and potentially for analysis and improvement purposes.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

• Create and manage your account.
• Provide, operate, and maintain our Services, including the CV/resume and cover letter builders and evaluation tools.
• Process your transactions and manage your Credit balance.
• Improve, personalize, and expand our Services.
• Understand and analyze how you use our Services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (where permitted by law and subject to your consent/opt-out rights).
• Utilize your User Content (anonymized or aggregated where feasible) to train and improve our AI models and algorithms to enhance service accuracy and features, consistent with the license granted in our Terms and Conditions.
• Monitor and analyze usage and trends to improve your experience.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory obligations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1. By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, AI processing (if using external AI providers), and marketing assistance.

4.3. Third-Party Professional Services: If you choose to engage with professional resume/cover letter writing or LinkedIn optimization services offered through third-party providers via our platform, we will share the necessary information (such as your contact details and potentially existing User Content like your draft CV) with that provider to enable them to contact you and deliver the service. This sharing only occurs upon your explicit request or action to engage such a service. These providers have their own privacy policies governing their use of your data.

4.4. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.5. Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for research, analysis, or other purposes.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. We retain your account information and User Content for as long as your account is active or as needed to provide you Services.

If you wish to delete your account or request that we no longer use your information to provide you Services, contact us using the details below. We may retain certain information as required by law or for legitimate business purposes (like fraud prevention) even after you close your account.

7. Your Data Protection Rights

Depending on your location (e.g., EEA, UK, California), you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Object to or restrict processing of your personal information.
• Request portability of your personal information.
• Withdraw consent (if processing is based on consent).

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Services to help customize the Services and improve your experience. When you access the Services, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services.

9. Children's Privacy

Our Services are not intended for use by children under the age of 13 (or a higher age threshold depending on applicable law, e.g., 16 in the EEA). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.